Lahey Health Patient Access Specialist in Burlington, Massachusetts

Welcome To

Lahey Hospital & Medical Center is part ofa vibrant and growing health care system, recognized as a trailblazer in medicine and a standard bearer in patient experience. It includes an award-winning academic medical center, a superb constellation of community hospitals, home care services, rehabilitation facilities and more.

We are committed to attracting, developing and retaining top talent in a market long recognized and revered as a global leader in health. With a team approach to care, we encourage learning and growth at all levels, and we offer competitive salaries and benefits. We adhere to the principles of a just and fair work environmentfor all colleagues, where respect is foundational and performance is rewarded.

About the Job

Patient Access Specialist

  • Identifies records and verifies patient insurance coverage using real time eligibility (RTE); reviews the insurer’s response to each verification request and takes appropriate action based on this response.

  • Efficiently registers patients, capturing and verifying all required information in order to identify the patient, contact the patient, and receive proper reimbursement for services on initial claim submission.

  • Initiates patient scheduling activities by prioritizing and accessing a variety of sources, including patient phone calls, orders, recall lists, scheduled order work queues and MyChart.

  • Establishes working relationship with staff of assigned clinical departments. Understands and correctly applies unique clinical department scheduling protocols.

  • Processes patient co-payments, co-insurance, deductibles and balances due. Safeguards cash, checks and receipts and reconciles cash drawer at end of each business day. Assists patients with Kiosk check-in as needed.

  • Instructs patients and obtains signatures on consent forms, financial forms and other documents required by the clinical department; distributes documents to patients; scans, processes and records receipt of all documents collected during registration encounter.

Education: High school degree or equivalent

Experience: Prior experience in a business setting providing customer service, while processing and verifying electronic demographic, financial or other business-related information and data.Skills, Knowledge & Abilities:Able to work successfully in a fast-paced, multi-task environment, where some independent decision making is necessary. Able to process electronic information and data accurately and efficiently. Maintain strict adherence to the Lahey Health Confidentiality policy.

SHIFT: 40 hours, 1st shift

REQNUMBER: 150870-1A