Lahey Health Patient Access Specialist PH in Peabody, Massachusetts
Lahey Health is a vibrant and growing health care system, recognized as a trailblazer in medicine and a standard bearer in patient experience. It includes an award-winning academic medical center, a superb constellation of community hospitals, home care services, rehabilitation facilities and more.
We are committed to attracting, developing and retaining top talent in a market long recognized and revered as a global leader in health. With a team approach to care, we encourage learning and growth at all levels, and we offer competitive salaries and benefits. We adhere to the principles of a just and fair work environmentfor all colleagues, where respect is foundational and performance is rewarded.
24 hours, 1st shift
Weekend Position -Saturday 12 hours,Sunday 12 hours
Responsible for ensuring that the patient experience in accessing healthcare at LHMC Peabodyis efficient and welcoming, and that patient confidentiality is respected and patient safety is preserved. Ensures that all proper patient financial and demographic information is obtained and processed so LHMC is fully reimbursed for clinical services provided.
Essential Duties & Responsibilities including but not limited to:
Initiates patient scheduling activities by prioritizing and accessing a variety of sources, including patient phone calls, orders, recall lists, scheduled order work queues and MyChart.
Utilizes a variety of information sources to schedule, reschedule and cancel patient appointments. Information sources include online questionnaires, offline materials and subgroup searches.
Establishes working relationship with staff of assigned clinical departments. Understands and correctly applies unique clinical department scheduling protocols.
Remains current on scheduling protocols and applies judgment, or seeks management assistance, to ensure safe patient care when clinical department scheduling protocols do not meet patient needs.
Ensures all required key patient scheduling and registration information is captured and verified. Key information includes referring physician information, insurance coverage, demographics and contact information.
Identifies and communicates to Patient Access management issues that may impact the timeliness and accuracy of patient appointments and subsequent patient care.
Efficiently registers patients, capturing and verifying all required information in order to identify the patient, contact the patient, and receive proper reimbursement for services on initial claim submission.
Ascertains, creates and assigns the guarantor for each patient, including personal/family relations, workers compensation insurance, third parties, behavioral health or others as required.
Identifies, records and verifies patient insurance coverage using real time eligibility (RTE); reviews the insurer’s response to each verification request and takes appropriate action based on this response
Applies the appropriate guarantor and insurance to each patient visit.
Communicates financial clearance status to patients. Advises patients of self-pay status and payment responsibility and schedules patients with Financial Counseling as needed.
Registers patients presenting for visits. Explains the registration process to patients and responds to patient questions.
Processes patient co-payments, co-insurance, deductibles and balances due. Safeguards cash, checks and receipts and reconciles cash drawer at end of each business day. Assists patients with Kiosk check-in as needed.
Completes the Medicare Secondary Payor Questionnaire for each patient and adjusts patient coverage based on results.
Instructs patients and obtains signatures on consent forms, financial forms and other documents required by the clinical department; distributes documents to patients; scans, processes and records receipt of all documents collected during registration encounter.
Counsels patients regarding non-covered services, obtaining signatures on Advance Notice Beneficiaries (ABNs) and waivers.
Monitors patient waiting area for a smooth, efficient registration flow. Advises patients of potential delays and takes steps to ensure a pleasant patient experience.
Completes registrations on inpatient units who may be missing information from their original registration
Responds to patient concerns and potential patient safety issues accordingly. Recognizes health conditions that are a possible risk to others and adheres to appropriate established procedures to help contain risk.
Assures a neat, orderly registration desk and patient waiting area, securing all confidential patient information.
Maintain strict adherence to the Lahey Health Confidentiality policy.
Incorporate Lahey Health Standards of Behavior and Guiding Principles into daily activities.
Comply with all Lahey Health Policies.
Comply with behavioral expectations of the department and Lahey Health.
Maintain courteous and effective interactions with colleagues and patients.
Demonstrate an understanding of the job description, performance expectations, and competency assessment.
Demonstrate a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards.
Participate in departmental and/or interdepartmental quality improvement activities.
Participate in and successfully completes Mandatory Education.
Perform all other duties as needed or directed to meet the needs of the department.
T-About the Job
Weekend Position -Saturday 12 hours,Sunday 12 hours
If you’re a high school graduate with prior experience in a business setting providing customer service and verifying electric demographic, financial or other business related information and data, consider joining Lahey Health as a Patient Access Specialist.
As a Patient Access Specialist you will ensure that the patient experience in accessing healthcare at LHMC is efficient and welcoming and that patient confidentiality is respected and patient safety is preserved. You will ensure that all proper patient financial and demographic information is obtained and processed so that LHMC is fully reimbursed for clinical services provided.
You will be scheduling, pre-registering and registering patients, including but not limited to:
Initiating patient scheduling
Ensures all required key patient scheduling and registration information is captured and verified. Key information includes referring physician information, insurance coverage, demographics and contact information
Efficiently registering patients, capturing and verifying all required information, contacting the patient and receiving proper reimbursement for services on initial claim submission
Identify, record and verify patient insurance coverage using real time eligibility (RTE); review the insurer’s response to each verification request and take appropriate action based on response
Register and explain the process to patients presenting for visits
Process patient co-payments, co-insurance, deductibles and balances due
Complete the Medicare Secondary Payor Questionnaire for each patient and adjust accordingly
Counsel patients regarding non-covered services
Monitor patient waiting area for a smooth, efficient registration flow and advise patients of potential delays
Ensure a pleasant patient experience
Respond to patient concerns and any patient safety issues
High school degree or equivalent
Licensure, Certification & Registration:
Prior experience in a business setting providing customer service, while processing and verifying electronic demographic, financial or other business-related information and data. Healthcare experience within registration or financial services preferred. Epic experience preferred.
Skills, Knowledge & Abilities:
Able to work successfully in a fast-paced, multi-task environment, where some independent decision making is necessary. Able to process electronic information and data accurately and efficiently.